So tonight had an interesting turn of events...
It all started with a text message from one of my employees saying " i just cant live anymoore(yes 2 o's), sorry. " I thought she was just being over dramatic because she was sick(as I'm covering for her tomorrow) and i replied back just saying its ok i have no problem working for you tomorrow. Followed by a phone call from her , so emotionally out of control i could barely understand her. Saying how she was all alone, she didn't know what to do, no one was there for her. I tried to calm her down but she then hung up. From there i called got her address from the store, called 911 and sent them out. She called me back again, once again just saying how she was all alone, she wanted to sleep and not wake up. That she was a failure of a mother (her son was caught selling drugs at school and is in a whole lot of other trouble), her family was gone , and a bunch of repeating the same thing over. She then started drifting away. I kept trying to keep her awake and find if she took anything like sleeping pills. The phone went silent disconnected. At that time an officer called me saying that the address was incorrect, asking me my phone number, address, date of birth(like i was lying? ).. She called me back again, this time i got out of her that she had indeed taken some pills, she didnt know what kind, but it was a whole bottle. She wanted me to know that i was a good guy and could tell that i had a great heart( i think maybe she wanted to clear that up for all the grief i had gotten at the store, maybe not sure why really).. I tried to keep her talking, worked for awhile, then i could hear her drifting off asleep, and then silence. I called my district manager, who i had been on the phone with on and off during this whole ordeal.. she was trying to get a real address for this employee. A little time passed of unknowing and the employee called me once again. I asked how she was and if she was ok, she stated yes and there was fire and police officers there. She apologized for bringing me into all of it and that she just wanted to talk to someone. It ended with me having her get an officer on the phone, but that never happened. I did hear a guy in the background saying get off the phone. SO at this point of the night not sure what else to do. Both my and my district manager called on people she knew, no answers or the ones that did have the same address that we did for her. (all work related people). So that's the exciting story of the evening... more details to come soon i hope. I swear i have dealt with more in 2 months here in this Starbucks than i ever have as a manager. sheesh.
Subscribe to:
Post Comments (Atom)
Holy CRAP!!! I can't even imagine being in your position. It sounds like you did a good job handling it. Hope everything turns out ok!
ReplyDeleteOh my goodness. You have a big heart, good thing you were able to be there for her. I hope it works out and she gets the help she needs.
ReplyDeleteThat's it! You just move right back home, now! :o) Sounds like you did a good job, but you've always been good with "poor souls." I can't believe the officer didn't get on the line to tell you they were there and that it was ok.
ReplyDelete"Hello, thanks for calling Starbucks, you're neighborhood suicide hot-line. Can I take your order?" Sounds like you handled it well. FYI, the cop wanted your information for his official report...'witness information' etc. Man-oh-man...too many inbreds in Utah?
ReplyDelete*waits (impatiently) for an update*
ReplyDeleteStill awaiting update...
ReplyDeleteWaiting impatiently....are you there?
ReplyDelete